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Shipping, Return Policy & Customer Privacy Policy

 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

Return Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Please return to sender, the address located on the top left of your package. If you cannot find this address please contact us via email or by phone. We are open to answer your calls and emails Monday-Friday 9am-5pm.

Phone:  814 413 3331

Email:   hannah@shamanshackherbs.com

 

Privacy Policy

 

Your Privacy & Security

At ShamanShackHerbs.com we recognize and respect the Importance of maintaining the privacy of our customers and have established this Privacy Policy as a result. Below we describe what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information.

 

Why do we gather information?

Since out online inception, ShamanShackHerbs.com has consistantly provided our customers with quality goods and excellent customer service. We gather personal information to allow us to process your orders, to provide an enhanced and more personalized shopping experience and to inform you of special offers and discounts.

What information do we gather?

Through our website and emails, including when you email ShamanShackHerbs.com, we may collect the following information: your name, telephone number, email addresses and any gift recipient's name, address, telephone number and email address. Information you enter is not collected of you cancel or do not complete an order.

 

How we use "cookies"

A "cookie" is a small file stored on your computor by a website which gives you a numeric user ID and stores certain information about your activity on the site. We use cookies to let us know that you are a prior customer and to provide certain features to you, for example to store information on your product selections as you look on our site, but we do not store any personal information (except your name and shipping information) or financial information about you using cookies. Most web browsers automatically accept cookies, but most allow you to intruct your browser to prevent the use of cookies. However, if you disable this feature, the shopping basket will not function properly.

 

How we use the informaton we collect about you:

We use informatin we collect from you to process your orders, to provide an enhanced and more personalized shopping experience and to inform you of offers and discounts from ShamanShackHerbs.com. We never make such information available to other parties. Should you ever receive an email offer from us, you will be given the opportunity to opt out at any time. You may remove your email address from our mailing list by clicking on "unsubscribe."

Your credit card transactions are secure with ShamanShackHerbs.com. We process all credit cards online. Also, your browser may give you a pop-up message that you're about to enter a secure area.

 

Please contact us at the below information with any questions or comments:

Phone: 844 413 3331

Customer Service Email: hannah@shamanshackherbs.com

Address provided upon request.

 Your Privacy & Security

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